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Forum Discussion
´somethingWentWrong´ this msg when trying to open a support ticket case
I,ve been trying to open up a case, each time I try the msg error ´somethingWentWrong´ pop up ( attch img ), does anyone know any other way to contact hardware support.
3 Replies
I have the exact same problem every day since over a week! Chat says always "waiting queue is full" and after trying to create a hardware support case, same error like yours. Unbelievable, this is no coincidence! Seems like Netgear don't want to receive more tickets at the moment?! (my case, in german: Switch defekt - keine Möglichkeit, den Hardware-Su... - NETGEAR Communities)
Have seen my reply in German on your original post?
If none of this helps, a support phone number is published under for your location: https://my.netgear.com/support/contact.aspx#.
However, I don't know the support times for German - I'm just another customer. The chat bot helps when creating a support request:
Thanks, yes, I saw this (and I answered now), but it doesn't helped really. Chatbot is always busy and not useable! Very bad customer support. Ticket-creation and bot is offered, but nothing works and as a customer I must try know to get help by phone - feels like a bad joke.
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