NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AntC's avatar
AntC
Aspirant
Feb 26, 2025

Cannot Download Config for GS728TP

Hello, I'm trying to download the configuration of my Netgear GS728TP, but every time I try, I get "Failed - Network error"  message.

 

Searching the web, I find a lot of people have had this issue but were unable to resolve it, I wonder if there's anything else I could try? I've tired incognito browser, different browsers, connecting alone off the main network, nothing works.

 

Thanks.

3 Replies

  • I guess when I said " I find a lot of people have had this issue but were unable to resolve it" - that's still the case! Frustrating as there's no way to save any config.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Are you using a browser to access the switches WEB page? 

    How are you attempting to download the config file? 

    Something to contact NG support about...

    BrianL LaurentMa 

     

     

     

  • I had the same issue, always got a “Failed - Network Error” no matter what browser or setup I used.

     

    What finally worked was using Microsoft Edge with Internet Explorer mode enabled. I added the switch's IP under the IE mode settings, and then the config download worked perfectly through the web interface.

     

    Hope this helps.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More