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Forum Discussion

macjimbo's avatar
macjimbo
Aspirant
Jul 19, 2017
Solved

GS728TP: PoE Fault

So we had a storm and a power cut and now virtually all of my Netgear Smart switches fail to operate PoE on some or all ports. 

 

The ports all work fine for data, but most have no PoE.

 

Looking at the PoE port configuration, some switches show 'OtherFault' in the status column for all ports (including ports which are working), whilst one switch shows 'Disabled' for all ports in the status column (admin mode column shows 'Enable').

 

Is there anything I can do, apart from throw them all away?

 

Thank you

 

Troubleshooting
  • JohnC_V's avatar
    JohnC_V
    Jul 28, 2017

    macjimbo,

     

    Thanks for your update! I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     

    Regards,

6 Replies

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Moderator
    Jul 20, 2017

    Hi macjimbo,

     

    Welcome to the community!

     

    It seems that you are now experiencing "OtherFault" status on your poe switch. Unfortunately, we still doesn't have any fix for this issue. You may open a case / chat online on NETGEAR support and please let them know the status of your switch. Also be ready with a soft copy of the Proof of Purchase or Invoice of the device for warranty verification. If ever the device is still under warranty, an online replacement will be provided.

     

    Please also check our warranty policy here.

     

    Regards,

    • macjimbo's avatar
      macjimbo
      Aspirant
      Jul 20, 2017

      Thank you John

       

      Unfortunately, I can't figure out how to start an online chat. All paths seem to lead to premium support options.

       

      Please can you let me know how I do this?

       

      Thank you

      • JohnC_V's avatar
        JohnC_V
        NETGEAR Moderator
        Jul 20, 2017

        macjimbo,

         

        Once you are already on the contact us page, please click on Replace my defective product then follow all the information needed.

         

        Here is the link.

         

        Regards,

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