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Forum Discussion

macjimbo's avatar
macjimbo
Aspirant
Jul 19, 2017
Solved

GS728TP: PoE Fault

So we had a storm and a power cut and now virtually all of my Netgear Smart switches fail to operate PoE on some or all ports.    The ports all work fine for data, but most have no PoE.   Looking...
Troubleshooting
  • JohnC_V's avatar
    JohnC_V
    Jul 28, 2017

    macjimbo,

     

    Thanks for your update! I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     

    Regards,

macjimbo's avatar
macjimbo
Aspirant
Jul 28, 2017

Many thanks for the follow up

 

Onice I figured out how to get hold of a human at Netgear, he was more than helpful on the phone and arranged replacements for all of the failed/defective switches. 

 

Excellent customer service, marred only by the difficulty in finding a phone number on the website. 

 

Thanks again

JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
Jul 28, 2017

macjimbo,

 

Thanks for your update! I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

 

Regards,

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