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Forum Discussion

tantony's avatar
tantony
Luminary
Jul 17, 2019
Solved

Can't register new switch

I had a defective switch, so I contacted Netgear and they send me a free replacement.  I'm trying to register the new switch, but it says "this serial number is already registered to another customer...
  • DaneA's avatar
    DaneA
    Jul 17, 2019

    tantony,

     

    I inquired your concern to the NETGEAR Support Team and it seems that the serial number of your GS324TP switch you got as replacement is already registered under your name.  Kindly double check it on your end. 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 17, 2019

tantony,

 

I'm trying to register the new switch, but it says "this serial number is already registered to another customer".  Did Netgear send me a used switch?

This is a possible system error.  Kindly send me a private message which includes the RMA number provided to you and the serial number of the switch you got as replacement.  Then, I will inquire your concern to the NETGEAR Support Team.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

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