Forum Discussion

Luminary

Jul 17, 2019

Solved

Can't register new switch

I had a defective switch, so I contacted Netgear and they send me a free replacement. I'm trying to register the new switch, but it says "this serial number is already registered to another customer...

DaneA
Jul 17, 2019
tantony,

I inquired your concern to the NETGEAR Support Team and it seems that the serial number of your GS324TP switch you got as replacement is already registered under your name. Kindly double check it on your end.

Regards,

DaneA

NETGEAR Community Team

tantony

Luminary

Jul 17, 2019

When I called Netgear for RMA, they said I have 10 business days to return the old switch, but I think I'll hold on to it while this is figured out.

DaneA

NETGEAR Employee Retired

Jul 17, 2019

tantony,

I inquired your concern to the NETGEAR Support Team and it seems that the serial number of your GS324TP switch you got as replacement is already registered under your name. Kindly double check it on your end.

Regards,

DaneA

NETGEAR Community Team

schumaku
Guru - Experienced User
Jul 17, 2019
Netgear does automatically register replacement devices with the very same account the RMA was requested There is no need to register the device manually.

Regards
-Kurt
- tantony
  Luminary
  Jul 17, 2019
  schumaku
  DaneA
  
  Thanks. I see it on my account as one of the registered switches. This is my first time doing an RMA, and I was not aware that they automatically register it. I'll send the old switch now. Appreciate all the help.