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Forum Discussion

bootlake's avatar
bootlake
Aspirant
Aug 08, 2018
Solved

computer must be connected directly to ARRIS router and also, NeGS116v2 at same time (work around?)

Computer Dell Inc. XPS 8900   Operating System Microsoft Windows 10 Pro (64-bit)   Processor Intel® Cor...
  • schumaku's avatar
    schumaku
    Aug 21, 2018

    Permitting the switch does connect into the same switched network on the Arris router I can't see any reason why WIndows would consider this to be a different network - as it has the same default gateway/router MAC address, the same TCP/IP subnetwork, ...

     

    In general, these small switches are starting up very fast and become operational within seconds. 

     

    From your clarification it reads like the switch does fail to bring up the network link (being to the router or to the Windows system).or does misbehave after some time. I'd suggest to discuss this with Netgear, suspect random hardware failure.

    Now this might be not easy to handle, as it's a well-kept secret .... Netgear does make it really hard to find:

    myNetgear -> My Support -> [Contact Support] -> Replace my defective product -> select the switch from the product list -> you will get a contact information -> provide some descriptive text (and add a link to this community discussion)...