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Forum Discussion

tmoes's avatar
tmoes
Aspirant
Jun 20, 2022

Dead ProSAFE Plus 24 Port Switch with PoE (JGS524PE)

Hi, my switch all of a sudden stopped working. It powers up but does not work. Factory reset button does nothing. When I try to contact customer service it says the chat is busy right now and try ag...
DaneA's avatar
DaneA
NETGEAR Employee Retired
Jun 20, 2022

tmoes,

 

Kindly send me via private message the following details below then I will send a request to the NETGEAR Support Team to contact you regarding your replacement concern.

 

1. Serial number of your JGS524PE
2. Your contact cumber
3. Your e-mail address
4. Your time zone

 


Regards,

 

DaneA
NETGEAR Community Team

  • tmoes's avatar
    tmoes
    Aspirant
    Jun 20, 2022
    DaneA,

    Thank you for the response. PM sent.

    Thanks.

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