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FS728TP continuos reboot loop
Ok, I literally just received this off Amazon about 1 hour ago. Out of the box I connect to the servers data port, config and up and going. No issues. I am poking around with the Smart Control s...
DaneA,
I followed your suggestions and the results are the same.
At this point I would have to say this is a defective unit.
Do I need to contact NETGEAR and coordinate a exchange with them or with Amazon. This unit is not even 24 hours old.
Thank you in advance,
CSLLC
Hi CSLLC,
Welcome to the community! :)
Kindly try the steps below:
1. Disconnect the FS728TP from your existing network and make sure its turned on. Get a straightened paper clip.
2. Insert the paper clip to the factory defaults hole then press and hold the factory reset button inside it for 30 seconds.
3. After 30 seconds, turn off the FS728TP while you still continue to press and hold the factory reset button. Wait for 5 seconds.
4. After 5 seconds, turn on the FS728TP while you still continue to press and hold the factory reset button. Wait for another 5 seconds.
5. After 5 seconds, release the paper clip from the factory reset button. Wait for the FS728TP to boot up properly.
6. Connect a PC directly to the FS728TP and set a static IP address of 192.168.0.210 to your PC.
7. Open a browser like Google Chrome or Firefox then at the address bar of it, type 192.168.0.100 then press Enter. Login to the user interface of switch. Enter "admin" as the username and "password" as the password with no quotation marks.
Note: The default IP address of FS728TP is 192.168.0.239.
Are you able to access its web-GUI? If ever the FS728TP switch still continuously reboots on its own, then it means that the switch has failed and needs to be replaced.
Regards,
DaneA
NETGEAR Community Team
DaneA,
I followed your suggestions and the results are the same.
At this point I would have to say this is a defective unit.
Do I need to contact NETGEAR and coordinate a exchange with them or with Amazon. This unit is not even 24 hours old.
Thank you in advance,
CSLLC
Did you purchase the FS728TP switch second hand? If yes, then I advise you to get a replacement from the seller where you have bought the FS728TP switch.
If ever you are the first owner of the FS728TP switch, you may either open an online case with NETGEAR Support or get a replacement from the seller where you have bought it.
Regards,
DaneA
NETGEAR Community Team
Thank you for your help, I received a new switch from Netgear today. Two questions if I may.
1. Is it safe to say to NOT upgrade the firmware as it seems that firmware was what caused this issue.
2. While using the SCC or the web interface, if I choose the device view I am prompted to download the Java plugin and get it here. When yo choose the hyperlink it takes you to Java main page. I did some research on the forum and it seems that your device is looking for Java SE. Is that accurate? If so what version of Java works best? It seems that other users have had issues with anything over Java SE 7.
I look forward to your response.
CSLLC
Let us know if you have further questions.
Otherwise, if ever your concern has been addressed, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,DaneA
NETGEAR Community Team
I'm glad that NETGEAR provided you with a new switch. :) Here are my answers to your questions:
1. For me, its ok not to update the firmware of the switch as long as the switch functions as it should. However, I would still consider upgrading the firmware because newer firmware versions includes bug fixes more specifically about security vulnerability. By the way, I've checked that you have an FS728TPv2. So if you decide to update the firmware, I advise you to do it via a wired connection by connecting a PC directly to a LAN port of the switch. The FS728TPv2 latest firmware is v5.0.2.45 and you can download it here.
2. About Java, there are several posts wherein the fix is to use Java 7. Some posts indicates Java 7 update 80 while some posts mentioned to use Java 7 with Internet Explorer. Let me share a post which confirms that using Java 7 works with Device View on NETGEAR Smart Switches:
Regards,
DaneA
NETGEAR Community Team
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