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Forum Discussion
GC728XP, Port LED lights not turning on
I have a home network with a GC728XP switch connected to Ubiquiti EdgeRouter and AT&T modem to provide Internet access. The switch ports are all set up with VLAN IDs. One of the switch ports is connected via CAT6 cable to a PC where I used to get Internet access. One day the Internet access just went away and the port is showing as Link Down. In the Device View the LED is not lit and running a switch cable test shows the cable status as Open.
I have another port connected to a TV via CAT6 cable which is providing Internet access and under the Device View the LED is not lit. Running the same switch cable test shows the cable status as Short. If I loop another cable from a modem into that switch port the LED lights comes on. Similar for the port connected to the PC.
Don't know why the LED lights are not coming on when I have Internet access for the TV, or why I have lost Internet access for the PC. Switch is running Software Version 1.0.5.25
2 Replies
Welcome to the community! 🙂
Just to verify, are both PC and TV directly connected to the GC728XP or are both connected to an ethernet port on the wall that connects to the GC728XP?
On what specific switchports are the PC and TV connected?
Have you tried to connect both PC and TV to other switchports? If not yet, kindly try it and check.
Also, I suggest you to update the firmware from v1.0.5.25 to v1.0.5.35 then observe if the same problem will occur. You can download GC728XP firmware v1.0.5.35 here.
Regards,
DaneA
NETGEAR Community TeamDaneA, both PC and TV are connected to an ethernet port on the wall that connects to the GC728XP. The switchport for the PC is 9 and the TV 10. The LEDs for the TV are now lighting up, problem was the TV was not turned on (oops...). Still not getting any LED lights for the PC. I cannot easily connect the PC to another switch port as the CAT6 cable is hard wired to an RJ45 Patch Panel. Tried moving the jumper cable from the patch panel to a different switch port but still no LED lights. Since I can get the switchport 9 to light up if I connect one of the working ports to switchport 9, it seems like the problem lies somewhere between the patch panel and the PC.
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