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Forum Discussion
GS108 v4 keeps cutting out
I have a switch linked to my broadband router via ethernet cable that runs from the router in the study, out the wall and up to a first floor office. Service provider for broadband is SKY. I have 5 devices attached to the switch by ethernet; Samsung TV, Sky Q mini box, Apple TV, Sonos 1 player, and a Dell laptop. Every 30 seconds to a minute the connection drops and reconnects after about 5 seconds. Sometimes it can be random and last a bit longer but clearly there is some intermittant fault either with the switch or something else.
In the room the only other devices are an HP laser printer connected by wifi to the router and my iphone again linked by wifi.
HELP!
4 Replies
Its only the devices that are connected to the switch that are having issues?
Have you taken the switch in by the router and direct connected it with a new/high quality ethernet cable? I've seen sketchy cables cause issues before.Also, the gs108 is a simple unmanaged switch. There isn't any processing done with the data. Usually they either work or not. there isn't really any in-between when they're going bad. So I'd start with checking connections.
So I've had the sky router replaced. If i plug the ethernet cable that runs direct from the router to my netgear switch directly into my dell laptop it sets up a connection automatically, no problems. If I plug the same ethernet cable into the netgear switch and then run an ethernet cable from the switch to my pc (kenable Cat6A SSTP Snagless Shielded RJ45 Network Ethernet 10GIG Cable 1m BLACK purchased october 2021) the pc does not recognise the connection and comes up with various errors; Starts off saying "identifying network, no internet". That then changes to "unidentified network, no internet". If I run network diagnostics on it it says "network doesn't have a valid ip configuration".
The switch was bought on 10th June 2021 and I purposely went for the most up-to-date unmanaged switch as I didn't want the hassle of having to manage it (I'm no networking expert). The cables I use are all kenable cat6a which were purchased at the same time and the ethernet connection to the router was installed by sky at the same time as well from the downstairs study to the upstairs office and as I've proved that connection works fine when connected direct to the laptop.
Thoughts?
Proving that 1 cable works going from router---computer doesn't help much.
Reason I say this is some devices are more tolerant of sketchy cables. Whether its built in error detection/green features or whatever, it could just be the computer adjusting for the errors/problems.
Its why we say bring the switch in by the router and try test new/different cables. that helps eliminate issues.
I've seen numerous times that a wall plate/keystone jack work fine for one device but not the next because one of the pins just wasn't quite tight enough.
You can feel free to contact support for replacement though.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days. After the 90 days, it goes cost money for support (half the time more than the device). If it truly is a hardwire issue, they'll refund it.And they'll have you try the same thing I'm trying.
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