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GS108Ev3 firmware upgrade failed and cannot factory reset
I have three of these switches, which have been running with firmware 2.00.08 firmware for 2 years. I upgraded each of them with the web gui under linux from the older as-shipped firmware. Recently, ...
Thanks, Dane. I will resist the temptation to open the case. I will just assume the unit is "bricked".
I will follow your advice and try to obtain a replacement under the lifetime warranty.
Regards,
Brian
Hi burchbri,
Welcome to the community! :)
Based from the troubleshooting steps you have done, since the GS108Ev3 switch/es were unable to be reset back to factory default settings, it is possible that there is a fault on the switch itself. I suggest you to open a chat or online support ticket with NETGEAR Support at anytime and let them know about your concern. If ever the GS108Ev3 switch/es were declared faulty, be ready to submit a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of the GS108Ev3 switch/es for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
Thanks very much for your reassuring reply, DaneA. I will follow your advice and report the defective hardware early next week.
I have worked on quite a few of this kind of "lightweight" embedded system over the years. With those other devices I have been able to open the outer case and find a serial port 3-pin connector. By hanging a serial-USB dongle off the pins and connecting a terminal emulator, I can usually catch the bootloader and break into a busybox session. That allows me to edit the bootloader environment file and restore a "bricked" device to factory defaults. I have not opened the case of my GS108Ev3 to preserve its lifetime warranty. However, if I were to look at the motherboard, would I find a serial interface and be able to catch the bootloader messages?
I have not opened the case of my GS108Ev3 to preserve its lifetime warranty. However, if I were to look at the motherboard, would I find a serial interface and be able to catch the bootloader messages?
I do not have any idea if there is a serial interface in the motherboard because I have never opened the metal case of any GS108Ev3 switch as well as any other switches.
Regards,
DaneA
NETGEAR Community Team
Thanks, Dane. I will resist the temptation to open the case. I will just assume the unit is "bricked".
I will follow your advice and try to obtain a replacement under the lifetime warranty.
Regards,
Brian
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