NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GS305E Shuts Down Network (Plugged into RAX80, which is plugged into CM1100)
All Netgear products here, so I hoped that they'd get along. I recently bought this switch (GS305E) to expand the number of ethernet slots I have available for my home office. Unfortunately, whenever I plug the GS305E into the RAX80, my entire network comes down, requiring a reset for the modem (CM1100) to get things going again.
I'm plugging Port 5 from the switch into port 4 of the RAX80. I don't have a chance to change any settings or visit the admin page for the switch, as it shuts down the network in less than a minute.
I'm nearly sure this is user error here, but what am I doing wrong?
3 Replies
Anything else connected to the switch?
Have you factory reset it? push and hold reset for 7-15 seconds while its powered on.
Make sure the switch is powered off prior to connecting it to the router.
Have the modem and router up and running. Then connect the switch and then power it on.
I think I've run into a dead end, but I'll answer your questions in case I've not.
1.) Nothing else connected to the switch. Brand new out of box.
2.) Factory reset the switch, the router, and the modem individually through different tries. I've been here for hours trying different things and different orders.
3.) The switch itself doesn't have a power button, but I tried this with unplugging it, starting the modem and router, then connecting the RJ45, then plugging in the switch.
Same thing happened. Now, for the dead end, and with the warranty out on the 9-month factory reconditioned modem, I think I'm screwed. I unplugged the switch from the router, then restarted the modem and router on their own. Now the modem doesn't work at all and has the top four lights (green power, amber up, down, and internet) blinking and the bottom two solid amber. So looking at support issues for that, it seems like it's now a brick. I'm not sure, though.
a switch shouldn't be taking the modem down or requiring a modem reset.
if you connect a pc to the switch (without the router) are you able to log in and adjust it?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
