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Solved
GS724TPv2 won't factory reset
I have reset before, but now it won't. I pushed in the factory reset button for 5 seconds and nothing happens (before it would flash the lights) and the Power light is amber.
This switch hasn't even been used yet, it was a spare.
Please help. I would hate to think it never got to be used, especially now that I need it.
Thanks,
Conrad
One of the good points is that these switches are coming with worry-free limited lifetime warranty*, online technical chat support and Next Business Day (NBD) replacement for the original buyer having registered the device.
Head to https://my.netgear.com/ , select the switch/serial number registered by [View Product] and then [Request Hardware Support].
* This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.
8 Replies
One of the good points is that these switches are coming with worry-free limited lifetime warranty*, online technical chat support and Next Business Day (NBD) replacement for the original buyer having registered the device.
Head to https://my.netgear.com/ , select the switch/serial number registered by [View Product] and then [Request Hardware Support].
* This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.
Thank you Schumaku. I have done as you suggested.
Conrad
Hello Conrad,
In the past, some great community members showed on how these switches can be connected to the serial console/UART - i -guess- this is very similar with the GS724Tv2, GS724TPv2, ... in case these are acquired second hand so the warranty does not cover an exchange:
https://www.dutn.nl/repairs/reparaties_gs724t.html
-Kurt (short Konrad)
Was there any solution to this? I have the same problem. The switch won't initiate factory reset when factory reset button is pressed for 5s. Didn't try longer as I didn't want to erase the registration status.
The switch won't initiate factory reset when factory reset button is pressed for 5s.
What exactly you want to address with the reset - and what was he effective result or effect?
Have been unable reaching the switch Web UI or get back a ping from it's IP address?
Please reiterate and provide mor details.
Didn't try longer as I didn't want to erase the registration status.
Netgear product registration is can't be undone by any kind of reset.
I wanted to perform a factory reset due to lost local device admin password. I can't access the web UI so tried the physical button procedure as per the manual. In there it states that that pressing factory reset for more than 1s but less than 10s doesn't affect registration but more than 10s wipes it and will need to be redone.
https://www.manualslib.com/manual/3501006/Netgear-Gs724tpv2.html?page=384#manual
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