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I have a GS728TXP-100NES smart switch that won't boot up. The power light just stays on yellow. i
I have a GS728TXP-100NES smart switch that won't boot up. The power light just stays on yellow. i would like to send it back for repair but i can't open a case because it isn't listed on my equipmen...
"Accepted Solution"..
I recieved the replacement GS728TXP switch today and it boots up and seems to be working fine. I haven't installed it into the system yet, adn probably won't until next week but I can communicate with it on the test bench and everyting looks normal. I own two other switches from this family of switches and can't say enough good things about them. It is an excellent product series.
I just want to follow-up on this. We’d greatly appreciate your feedback.
Regards,
DaneA
NETGEAR Community Team
Sorry guys, it was operator error on my part. I have one accout that is for personal use and the other is for a company that I do work
for and I just logged in under wrong account and of course I couldn't see the GS728TXP switch on my list of equipment because it wasn't registered under
that email address.
The switch still won't boot up but i know how to deal with it now. sorry for the delay in updating this but a situation came up that required all of my time for about a week. Thanks for your followup and concern
Thanks for the feedback. I'm glad to know that you were able to figure it out. :)
Since you mentioned: "the switch still won't boot up but i know how to deal with it now," does that mean that you were able to open an online case with NETGEAR Support?
Regards,
DaneA
NETGEAR Community Team
no I haven't opened a case yet. I am just getting back to this device after about a week off the grid and need to figure out what to do with this thing. I am not sure how to open a case because i have never had a netgear device fail before. I am going to go back to support and try to figure this thing out. any suggestions would be helpful.
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