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I have a GS728TXP-100NES smart switch that won't boot up. The power light just stays on yellow. i
I have a GS728TXP-100NES smart switch that won't boot up. The power light just stays on yellow. i would like to send it back for repair but i can't open a case because it isn't listed on my equipmen...
"Accepted Solution"..
I recieved the replacement GS728TXP switch today and it boots up and seems to be working fine. I haven't installed it into the system yet, adn probably won't until next week but I can communicate with it on the test bench and everyting looks normal. I own two other switches from this family of switches and can't say enough good things about them. It is an excellent product series.
Sorry guys, it was operator error on my part. I have one accout that is for personal use and the other is for a company that I do work
for and I just logged in under wrong account and of course I couldn't see the GS728TXP switch on my list of equipment because it wasn't registered under
that email address.
The switch still won't boot up but i know how to deal with it now. sorry for the delay in updating this but a situation came up that required all of my time for about a week. Thanks for your followup and concern
Thanks for the feedback. I'm glad to know that you were able to figure it out. :)
Since you mentioned: "the switch still won't boot up but i know how to deal with it now," does that mean that you were able to open an online case with NETGEAR Support?
Regards,
DaneA
NETGEAR Community Team
no I haven't opened a case yet. I am just getting back to this device after about a week off the grid and need to figure out what to do with this thing. I am not sure how to open a case because i have never had a netgear device fail before. I am going to go back to support and try to figure this thing out. any suggestions would be helpful.
Since you mentioned "the switch still won't boot up..." it seems that the switch is faulty. I suggest that you to login to the respective MyNETGEAR account (whom the GS728TXP is registered to) then open an online case with NETGEAR Support. Kindly state your concern about the current status of the GS728TXP switch. Attach a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of the GS728TXP switch to the online case for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
Ok, I did all of that andNetgear is going to swap out my unit with a working device. Thanks for your assistance because i find
the help section of the Netgear website a little confusing. I have never had to use the help section before because i have never
had a netgear product fail before and i have been buying and using Netgear products for over 20 years. Other than a router that
got blasted by lightning about 10 years ago I've never had a failure.Thanks for the update and you're welcome. I'm glad to know that a replacement switch was processed for you by NETGEAR Support. :)
Since you will be receiving your replacement switch soon, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
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