NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Issue with GS716T Switch
This morning we connected a Avaya IP phone (5621SW) to our network. It synced up as it was supposed to, but we started receiving calls about PC's blanking out. After some digging, it appears that all...
Hello Kelley,
Okay, that's not the setup that I had expected. The model number of the phone was 5621SW so I thought the connection is PC>Phone>Switch. I have tried to look up some reported cases on the GS716T and did not find anything related. This issue is, I should say a bit weird since they are not using the same switch. But we'll start from the update of the firmware.
We'll wait for your update.
Thanks,
Thank you for your replies. I guess I'm not making myself clear on the configuration here. The IP phone was never connected to the GS716T nor is it connected to the JFS524. It is connected for testing and setup to one of our FS750T2 switches (where it works fine for setup and testing). This is the only place it has been connected. The issue is that when the phone is powered on while connected to the FS750T2, it causes the devices connected (only PC's are on this switch) to the GS716T and only to the GS716T to go offline. None of our other switches (GS724T's, FS726T's, FS750T2's, among others), were impacted at all.
I understand that the firmware is very outdated and will work to update it.
Hello Kelley,
Okay, that's not the setup that I had expected. The model number of the phone was 5621SW so I thought the connection is PC>Phone>Switch. I have tried to look up some reported cases on the GS716T and did not find anything related. This issue is, I should say a bit weird since they are not using the same switch. But we'll start from the update of the firmware.
We'll wait for your update.
Thanks,
I have updated the two GS716T switches that we have to the current level of firmware with no problems. Unfortunately, I cannot test them as the VOIP phone has been installed out in the field and I no longer have access to it. I consider this problem solved.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
