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NETGEAR GS748T fans failure
Last month, when I checked our devices in our computer room, I found out that five Netgear Switches reported fan failure. I'm pretty sure our computer room is clean and constant temperature. We have ...
Hello JerryShi,
And welcome to the NETGEAR Community! 🙂
There was an issue before specific to GS748Tv5 about fan failure and the solution is these switches has been replaced. There has been an internal investigation if there are batch of switches that has been released with the same issue. For now, I suggest to update your firmware to the latest and factory reset just one and see if it fixes the issue. If not, then you may have to open a ticket with Netgear to process a replacement.
https://www.netgear.com/support/product/gs748tv5/#download
Have a lovely day,
Rene D
Netgear Team
Hello JerryShi,
And welcome to the NETGEAR Community! 🙂
There was an issue before specific to GS748Tv5 about fan failure and the solution is these switches has been replaced. There has been an internal investigation if there are batch of switches that has been released with the same issue. For now, I suggest to update your firmware to the latest and factory reset just one and see if it fixes the issue. If not, then you may have to open a ticket with Netgear to process a replacement.
https://www.netgear.com/support/product/gs748tv5/#download
Have a lovely day,
Rene D
Netgear Team
Hello, Rene
Thanks for your reply.
According to our company IT policy, the firmware is on 6.3.1.43, can not be upgraded to the newest version. These Switches are running on our customer's production system, so, any one can not be factory reset.
Our team already applied the spare units. We will replace the defective Switches in next a few days. Hope everything will be fine.
Jerry
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