Forum Discussion

Aspirant

Jan 14, 2018

Solved

Netgear License Server down?

I’ve been waiting just under a week for Netgear to respond about their License Server being down. I received confirmation it was down via tech support chat, and was told to wait for an email response as to when the license server would be up. I’m trying to activate the EAV license for the switch. Has anyone else experienced this? Is there any other way to activate the license? I’m not confident I’ve received the definintive answer from tech support.

thanks for any feedback.

AV-over-IP - SDVoE

Software & Apps

kohdee
Jan 18, 2018
We are aware of the license.netgear.com sign in issue. We apologize for the disruption and it may take some more time before we can properly restore access to the site for you to be able to activate your EAV license. We have no workaround at this time but if we do, I will update this thread.

5 Replies

kohdee
NETGEAR Expert
Jan 19, 2018
Hello, just tested and the server is backup and should be functional again. Sorry for any inconvenience!
kohdee
NETGEAR Expert
Jan 18, 2018
We are aware of the license.netgear.com sign in issue. We apologize for the disruption and it may take some more time before we can properly restore access to the site for you to be able to activate your EAV license. We have no workaround at this time but if we do, I will update this thread.
DaneA
NETGEAR Employee Retired
Jan 15, 2018
Hi @Aud-iOS,

Welcome to the community! :)

I have already inquired your concern to the higher tier of NETGEAR Support. I will post here once I got a feedback.

Regards,

DaneA

NETGEAR Community Team
- DaneA
  NETGEAR Employee Retired
  Jan 18, 2018
  Aud-iOS,
  
  I got a feedback. As per the higher tier of NETGEAR Support, this is still being worked on.
  
  If ever there are any updates, I will post here on this forum thread.
  
  Regards,
  
  DaneA
  NETGEAR Community Team
- Aud-iOS
  Aspirant
  Jan 18, 2018
  Thanks - I thought the community might find it helpful to know the Netgear License Server has been down for over a week, since there doesn't seem to be any notification elsewhere on the Netgear sites or Community, or any indication when the service outage will be resolved, nor any other way to register an EAV License.