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Forum Discussion

ChrisCam's avatar
ChrisCam
Aspirant
Apr 13, 2020
Solved

Netgear VPN reset license reset

Hello,

 

I have a 5 user license pack installed on some laptops which have crashed which I have now replaced with new laptops. Unfortunately I am unable to uninstall the license and these remain marked as in use. Is ther a way to resolve the situation. Thanks for all the support you can provide.

  • DaneA's avatar
    DaneA
    Apr 16, 2020

    ChrisCam,

     

    I just got an update that both VPN license keys you have provided have been reset.  You may now re-register the VPN license keys to your new PCs/laptops.

     

    Since your concern has been addresed/resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

5 Replies

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  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Apr 13, 2020

    ChrisCam,

     

    Welcome to the community! :) 

     

    Kindly send me the following below via private message:

     

    a. the 5-user VPN license key that needs to be reset

    b. e-mail address that was used when you have registered the VPN license key 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Apr 14, 2020

        ChrisCam,

         

        I double-checked my Inbox and I didn't receive your private message. 

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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