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dylankearl99's avatar
dylankearl99
Aspirant
Jun 17, 2022

Netgear managed switch GS116Ev2 error The switch and manager IP address are not in the same subnet

When trying to use Prosafe configuration utility I am receiving the message "The switch and manager IP address are not in the same subnet!"  How do I fix this so I can use the utility?

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    dylankearl99 wrote:

    When trying to use Prosafe configuration utility I am receiving the message "The switch and manager IP address are not in the same subnet!"  How do I fix this so I can use the utility?


    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

     

    Prosafe and the GS116Ev2 don't belong on this section. So you won't find much experience here.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Discuss Ethernet Switches Plus and Pro Managed


    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    With just one of these switches on the network, one might guess it's on the default IP address 192.168.0.239 (so the 192.168.0.x/24 subnet, while your computer might be on the 192.168.1.x/24 255.255.255.0 network with a 192.168.1.x address.

     

    Typical approach would be temporary reconfigure the computer LAN or WLAN adapter IP address to an address in the subnet of the discovered switch address, like 192.168.0.123/24 255.255.255.0 with GW and DNS set eg. 192.168.0.1 (does not matter, not really in use). Then reconfigure the switch using the utility to use DHCP so it picks an address from the router (while connected).

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