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JonB16's avatar
JonB16
Aspirant
Sep 08, 2023
Solved

POE device on my JGS516PE is not being allocated an IP address by the DHCP server on the subnet

Firmware 2.6.0.48   I am setting up a Vivotek camera and for some reason it does not get allocated an IP address by my DHCP server, after I connect it. If I connect the camera to another POE switch...
  • JonB16's avatar
    JonB16
    Sep 10, 2023

    Thanks for your post.

     

    It turns out the Sophos firewall is dropping the DHCP request packet from the Vivotek camera. Curiously if I set it up with a fixed IP, then change to a DHCP allocated IP, it works! If I then disconnect and reconnect the camera, the firewall again drops the packet.

     

    So there is no issue with the JGS516PE. I have a work around with the D-Link switch, so that will do for now!

     

    Jon

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