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Solved
GS105PE does not restore PoE after power cycle
Hi, Issue: Port 1 & 2 both lose power after a switch power cycle. If I then manually do a factory reset or reboot, it works again. I have 3 GS105PE switches. The one with this issue is the mos...
francis1 wrote:I thought it was an issue with my Ubiquiti access point until now.
Still possible it is...but both sides need investigating.
francis1 wrote:The support page says I can't even get email support because that lasted 3 months.
Not unlimied telephone or email support (this requires NETGEAR OnCall 24x7 contract, provides unlimited phone, chat and email technical support for your networking product) but chat support! As per the Gigabit Ethernet Smart Managed Plus Switches Data Sheet as part of the limited warranty it comes with
- Lifetime 24/7 Chat Technical Support*
*This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.
So I think something is utterly wrong with the ticks on my.netgear.com these days!
The same problem applies to all my Netgear Smart Managed Plus and Pro devices (also coming with lifetime chat support!) registered.
francis1 wrote:How do I even contact Netgear so they can troubleshoot this?
Worst case use My Support -> Contsct Support -> Replace my defectie product 8-)
YeZ - as discussed in chat...
Thank you very much for your reply. I did try the "non-standard PD compatibility" feature on the HP switch but it didn't help.
So I bought this thing in June and it never worked. I thought it was an issue with my Ubiquiti access point until now. The support page says I can't even get email support because that lasted 3 months. How do I even contact Netgear so they can troubleshoot this? Or do I just have to throw this thing in the garbage and move on?
francis1 wrote:I thought it was an issue with my Ubiquiti access point until now.
Still possible it is...but both sides need investigating.
francis1 wrote:The support page says I can't even get email support because that lasted 3 months.
Not unlimied telephone or email support (this requires NETGEAR OnCall 24x7 contract, provides unlimited phone, chat and email technical support for your networking product) but chat support! As per the Gigabit Ethernet Smart Managed Plus Switches Data Sheet as part of the limited warranty it comes with
- Lifetime 24/7 Chat Technical Support*
*This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.
So I think something is utterly wrong with the ticks on my.netgear.com these days!
The same problem applies to all my Netgear Smart Managed Plus and Pro devices (also coming with lifetime chat support!) registered.
francis1 wrote:How do I even contact Netgear so they can troubleshoot this?
Worst case use My Support -> Contsct Support -> Replace my defectie product 8-)
YeZ - as discussed in chat...
It turns out schumakuwas right: the ubiquiti access point could not be ruled out and it was in fact to blame. That thing has a PoE profile the switch does not fully support, and it needs a separate power supply to work reliably with this switch. I knew that years ago when I initially setup the system, but I forgot (old age is creeping in?).
So thank you schumaku for guiding me through this and if anyone ever tries to connect Ubiquiti UAC-AP Pro access points to this switch: you will need to use the Ubiquiti power supply.
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