NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jdk23's avatar
jdk23
Follower
Aug 05, 2024

Sudden failure on GSS116E (new)

Hi Everyone,

I've got one of these switches.  Similar to other users, today, it's suddenly gone dark and wont power on.  I have power-cycled the device. Any other suggestions?

3 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Aug 05, 2024

    All these GSS108E nd GSS16E cme with a generous warranty

     

    Limited Lifetime* Warranty
    Limited Lifetime* Online Technical Support
    Limited Lifetime* Next-Business-Day (NBD) Replacement

     

    *for the original owner and buyer

     

    Head to https:/my.netger.com/ select and view your registered product (ccording to the serial number) and follow the [Request Hardware Support] process.

     

    Regards,

    -Kurt

     

  • RennaD's avatar
    RennaD
    NETGEAR Moderator
    Aug 07, 2024

    Hi jdk23,

     

    Welcome to the NETGEAR Community! 🙂 

    If this is a new switch and is still under store warranty, you can return it to the store for replacement. Otherwise you can contact NETGEAR support as what schumaku suggested.


    Regards, 
    RennaD 

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More