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Forum Discussion
Solved
GSS116E Backplate Problem
The small rectangular plate covering the locking tab assembly has come off due to the underlying retaining bush coming free from the backplate. Anyone know how the spring fits in with the other two parts that are under the rectangular plate?
You're welcome!
I'm glad that the replacement unit is working fine. :)
Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
5 Replies
Hi tony_ngear,
Welcome to the community! :)
I've found out that you have already opened an online case with regard to your concern. I'm afraid to inform you that it cannot be re-assigned to a NETGEAR Support Expert. Kindly access this link and follow the instructions (with screenshots) there on how to open an online case with NETGEAR Support. Be sure to attach the same image or screenshot that you have posted here to the online case you have opened. Also, attach a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of your GSS116E for warranty verification on the online case. An online replacement might be processed for as long as your GSS116E is within the hardware warranty.
Regards,
DaneA
NETGEAR Community Team
Hi tony_ngear,
I have found out that a replacement has been processed for your GSS116E. Hope that the replacement unit would be working fine. :)
Regards,
DaneA
NETGEAR Community TeamHave you already received the replacement unit? If yes, is it working fine?
Regards,
DaneA
NETGEAR Community TeamHI Dane,
Yes, received on Thursday and replacement is fine, everything ok now. Thansk for the follow-up.
You're welcome!
I'm glad that the replacement unit is working fine. :)
Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
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