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tjlavoie's avatar
tjlavoie
Aspirant
Apr 20, 2022
Solved

Sudden failure on GSS116E

Hi all,

 

I've got one of these switches, that has been humming along without issue for ages.

Today, it's suddenly gone dark - power LED is lit, but nothing on the ports at all, and appears to not have any connectivity.

 

I have power-cycled the device. Any other suggestions?

  • DaneA's avatar
    DaneA
    Apr 21, 2022

    tjlavoie,

     

    Welcome to the community! 🙂

     

    Found out that you have already contacted the NETGEAR Support Team and a replacement has been processed for your faulty GSS116E switch.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

2 Replies

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  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Apr 21, 2022

    tjlavoie,

     

    Welcome to the community! 🙂

     

    Found out that you have already contacted the NETGEAR Support Team and a replacement has been processed for your faulty GSS116E switch.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • tjlavoie's avatar
      tjlavoie
      Aspirant
      Apr 21, 2022

      Yeah, thanks DaneA. I had started here, then ended up with support taking care of me.

       

        Cheers,

        Tim

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