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Solved
Time Configuration problems on a GS724Tv4
I am having problems getting the SNTP Time Configuration client to work. Its doesnt even look like its trying to get a time from any server I enter. Has anybody got any advice on how to make it work?...
Here are the steps in troubleshooting Time Configuration on a NETGEAR Smart Switch:
1. Make the firmware is on the latest version.
2. On the SNTP Server Configuration Address, try to use an NTP pool specific to your country. For example: if you are in Czech Republic, use cz.pool.ntp.org or the equivalent IP Address of the NTP pool.
3. Check if you have a DNS configured on the switch.
4. Try to set the IP Address of the default gateway on the SNTP Server Configuration Address.
5. Factory reset the switch and start from scratch.
6. If the same problem occurs after trying the steps above, kindly open a chat or online support ticket with NETGEAR Support at anytime.
Regards,
DaneA
NETGEAR Community Team
Ive set the detail as DaneA discribed and still can not get the switch to correct its time. Cant see why this is so complicated. Any more ideas please.
Kindly answer the questions below:
a. What is the current firmware version of your switch?
b. How is everything connected? It would be best to post a diagram of your detailed network setup.
c. Have you tried to factory reset your switch then reconfigure it from scratch?
Regards,
DaneA
NETGEAR Community Team
Hi DaneA
Unit and Firmware is GS724Tv4 ProSafe 24-port Gigabit Ethernet Smart Switch, 6.3.1.19, B1.0.0.4
I have a Virgin router set to DMZ mode into a Draytek Vigor 2830 router with the time set on the draytek using pool.ntp.org and the time is correct. The Draytek router then connects to the GS724 switch. The Draytek router address is 192.168.1.1 and the switch is 192.168.1.2.
Havent tried a factory reset as yet.
Let us try to perform a factory reset on the GS724Tv4 then reconfigure it from scratch. Then, let us first try to set the SNTP Server Configuration as pool.ntp.org which is the same as in the Draytek Vigor 2830 router and observe if it will work. If ever it does not work, try to set the the SNTP Server Configuration as 192.168.1.1 which is the LAN IP Address of your default gateway (Draytek Vigor 2830 router).
Let us know the result.
Regards,
DaneA
NETGEAR Community Team
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