NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Unable to Factory Reset GS108Ev3
As the title says, I'm having trouble doing a factory reset on my switch. The goal of this is to regain access to the prosafe management utility, as the previous password was apparently lost. When I ...
Replying to this for anybody that might find this in Google searches. The problem here was my Prosafe Utility version. The switch actually reset just fine, but the utility was messing up. I was able to get into the switch by grabbing the IP for the switch located in the Prosafe Utility and simply hitting it in my browser. Once I did that the default password (password) worked just fine. I ended up getting the Prosafe Utility working properly by upgrading to the most recent version. In my case I went 2.2.14 -> 2.3.20. Hope this helps!
Hi John,
The power LED stays green the entire time. The indicator LEDS on the ports turn off and then come back after ~3 seconds regardless of how long I hold the factory reset button.
The power LED stays green the entire time. The indicator LEDS on the ports turn off and then come back after ~3 seconds regardless of how long I hold the factory reset button.
Hi eth,
Can you please PM me the serial number of your unit? This model has lifetime warranty so if it does not respond to a factory reset, you can opt for a replacement.
Thanks,
Replying to this for anybody that might find this in Google searches. The problem here was my Prosafe Utility version. The switch actually reset just fine, but the utility was messing up. I was able to get into the switch by grabbing the IP for the switch located in the Prosafe Utility and simply hitting it in my browser. Once I did that the default password (password) worked just fine. I ended up getting the Prosafe Utility working properly by upgrading to the most recent version. In my case I went 2.2.14 -> 2.3.20. Hope this helps!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
