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Forum Discussion
XS748T Rebooting Randomly
I've seen other posts regarding this but they have been closed. Our XS748T (FW 6.5.1.59.1) has been rebooting randomly starting about a 6 weeks ago. Its now happened 4 times since the first event. Logs don't show much. Is anyone able to provide any insight or a possible resolution? Thanks in advance!
5 Replies
Welcome to the community! 🙂
Are you still able to access the web-GUI of your XS748T? If yes, I suggest you to update the firmware to the latest version which is v6.5.1.65 then observe if the same problem will occur.
You can download the latest XS748T firmware v6.5.1.65 here.
Regards,
DaneA
NETGEAR Community Team
Will give that a shot and report back. Thanks!
Just an update. This is still an issue, even on the latest FW. Was fine for a few days but reboots are still happening randomly.
Only posting this now because it just happened and reminded me.
I suggest you to open a support ticket with the NETGEAR Support Team here as soon as possible for a hardware check. Kindly state the status of your XS748T and the troubleshooting steps done to isolate the problem. If your XS748T has been declared faulty, be ready to submit a soft copy of the Proof of Purchase of your XS748T for warranty verification. If the hardware warranty is still valid, an online replacement will be processed.
Regards,
DaneA
NETGEAR Community Team
Yup, that's exactly what is happening. Swapping the unit out. Appreciate the insight.
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