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Forum Discussion
Can't raise hardware replacement request at https://my.netgear.com/requesthardwarereplacement.aspx
Hi, I am trying to request a hardware replacement for a faulty switch but i'm getting a 5xx error. A few days ago I was getting a 5xx error when logiging to the site so we are making progres...
Pro4TLZZ wrote:
I am trying to request a hardware replacement for a faulty switch but i'm getting a 5xx error.
A few days ago I was getting a 5xx error when logiging to the site so we are making progress.
Is this URL called from the my.netgear.com process where you see the registered devices, in an attempt to request a replacement?
Have not seen this URL for a longer time (luckily hardware replacement is very are), when looking now we see just the "Request hardware support" button these days:
hi thanks for getting back to me.
Its from my netgear > view products and then request hardware support.its now worked so I have a ticket created.
My next problem is that the send button on the support ticket page does not work
edit:
The support ticket has a limit (max characters) on the request body.
But I couldn't submit further comments to the ticket, the submit button isn't clickable.
I used the dev tools on my browser instead to submit the comments
sendComments() done the trickJust another customer and community member here, not Netgear.
First impression I had was if on the first text input field the 250 chars was exceeded (warning shows), and even on shorting the text, the submission seems to be unreliable, ending on a 500.
Attempting with just 250 chars, I was able to submit. The submitted ticket became visible, and adding some more comment was possible (without claiming this is anywhere near a full test). No tricks required, but who knows 8-)
Dear YeZ can you please forward this to the Web/App development team please? Such pages should work for the customers reliable and trouble-free, even with potentially aged browsers.
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