Forum Discussion

Guide

Jun 10, 2022

Can't raise hardware replacement request at https://my.netgear.com/requesthardwarereplacement.aspx

Hi, I am trying to request a hardware replacement for a faulty switch but i'm getting a 5xx error. A few days ago I was getting a 5xx error when logiging to the site so we are making progres...

Pro4TLZZ

Guide

Jul 27, 2022

So guess what?

My replacement switch has died already.

I can't make a support request as i have the exact problem as last time when I make a support request.

Error 500 which is server side.

Clearly netgear don't care about their customers or their support because they can't even fix their own ticket creation form.

Stay away from netgear, they are useless.

DaneA
NETGEAR Employee Retired
Jul 27, 2022
Pro4TLZZ,

What is the model of your NETGEAR device that needs replacement?

Regards,

DaneA

NETGEAR Community Team
- Pro4TLZZ
  Guide
  Jul 27, 2022
  Prosafe gs108
  
  Thanks
  - DaneA
    NETGEAR Employee Retired
    Jul 28, 2022
    Pro4TLZZ,
    
    Thank you for your response. Kindly access the GS108 product support page here then click on the Guided Assistance button and follow the online instructions in order to have your GS108 switch be replaced.
    
    Regards,
    
    DaneA
    NETGEAR Community Team