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Forum Discussion

Pro4TLZZ's avatar
Pro4TLZZ
Guide
Jun 10, 2022

Can't raise hardware replacement request at https://my.netgear.com/requesthardwarereplacement.aspx

Hi,   I am trying to request a hardware replacement for a faulty switch but i'm getting  a 5xx error.   A few days ago I was getting a 5xx error when logiging to the site so we are making progres...
Pro4TLZZ's avatar
Pro4TLZZ
Guide
Jul 27, 2022

So guess what?

 

My replacement switch has died already.

 

I can't make a support request as i have the exact problem as last time when I make a support request.

 

Error 500 which is server side.

 

Clearly netgear don't care about their customers or their support because they can't even fix their own ticket creation form.

 

Stay away from netgear, they are useless.

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 27, 2022

Pro4TLZZ,

 

What is the model of your NETGEAR device that needs replacement?  

 

 

Regards,

 

DaneA

NETGEAR Community Team

  • Pro4TLZZ's avatar
    Pro4TLZZ
    Guide
    Jul 27, 2022
    Prosafe gs108

    Thanks
    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Jul 28, 2022

      Pro4TLZZ,

       

      Thank you for your response.  Kindly access the GS108 product support page here then click on the Guided Assistance button and follow the online instructions in order to have your GS108 switch be replaced.

       

       

      Regards,

       

      DaneA
      NETGEAR Community Team

      • Pro4TLZZ's avatar
        Pro4TLZZ
        Guide
        Jul 28, 2022

        there isn't any option to raise a support ticket, only a phone call

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