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Forum Discussion

Pro4TLZZ's avatar
Pro4TLZZ
Guide
Jun 10, 2022

Can't raise hardware replacement request at https://my.netgear.com/requesthardwarereplacement.aspx

Hi,   I am trying to request a hardware replacement for a faulty switch but i'm getting  a 5xx error.   A few days ago I was getting a 5xx error when logiging to the site so we are making progres...
DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 28, 2022

Pro4TLZZ,

 

Thank you for your response.  Kindly access the GS108 product support page here then click on the Guided Assistance button and follow the online instructions in order to have your GS108 switch be replaced.

 

 

Regards,

 

DaneA
NETGEAR Community Team

Pro4TLZZ's avatar
Pro4TLZZ
Guide
Jul 28, 2022

there isn't any option to raise a support ticket, only a phone call

  • Pro4TLZZ's avatar
    Pro4TLZZ
    Guide
    Jul 28, 2022

    Also I can't view my cases because there are too many redirects from http://my.netgear.com/cases.aspx

     

     

    The support experience with netgear is absolutely horrible. 

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Jul 28, 2022

      Pro4TLZZ,

       

      Kindly provide the following details below via private message:

       

      1. Serial Number of your GS108 switch
      2. Your preferred call back number
      3. Your e-mail address
      4. Your time zone

       


      Regards,


      DaneA

      NETGEAR Community Team

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