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Forum Discussion
FS108PNA -- Get RMA for replacement
I have a POE switch that has two failing ports. I cannot find out how to get an RMA for this product which has a "Lifetime Warranty" and is registered under my devices. Either there is a failur...
That link leads into a circular set of web pages with no way to see hardware support.
BTW, I have been a Netgear user for the past 12 plus years with many products registered.
And that is why I requested help -- failing hardware that is registered and covered under hardware warranty but the only link is to go to the 'community forum'.
Does Netgear employ humans that can help?
Did you try contacting them via phone?
https://my.netgear.com/support/contact.aspx
There's a business number on there.
Thank you for your reply -- but it was just speculation.
Absent a case number the telephone wait time is over 90 minutes for an agent.
And that is why I requested help -- failing hardware that is registered and covered under hardware warranty but the only link is to go to the 'community forum'.
Does Netgear employ humans that can help?
- The registration is the best place to start with. All your registered devices will be listed under https://my.netgear.com/ - easy to file eg. a hardware replacement process from there. Bo calling, no email submission et all required.
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