NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
FS108PNA -- Get RMA for replacement
I have a POE switch that has two failing ports. I cannot find out how to get an RMA for this product which has a "Lifetime Warranty" and is registered under my devices. Either there is a failur...
That link leads into a circular set of web pages with no way to see hardware support.
BTW, I have been a Netgear user for the past 12 plus years with many products registered.
And that is why I requested help -- failing hardware that is registered and covered under hardware warranty but the only link is to go to the 'community forum'.
Does Netgear employ humans that can help?
Did you try contacting them via phone?
https://my.netgear.com/support/contact.aspx
There's a business number on there.
Thank you for your reply -- but it was just speculation.
Absent a case number the telephone wait time is over 90 minutes for an agent.
And that is why I requested help -- failing hardware that is registered and covered under hardware warranty but the only link is to go to the 'community forum'.
Does Netgear employ humans that can help?
The community forum is where members of the public help out.
You either need to go through the support site to get a case number/rma going or call them.
there's nothing to do on the forum to get that.
The reason that I opened this discussion is to somehow embarrass Netgear so they stop pointing to the community forum instead of having a way to open a case. I have many devices registered, my clients have hundreds.
You are a nice person but what I want is Netgear management to pay attention.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
