NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
GS105e can not login or factory reset
I have a couple GS105E switches at work. I am using the latest ProSafe Utility version 2.3.20 to access them. The switches show up in the utility, but do not accept any password (or blank) to c...
Hi othni,
We get the information: FW v3.01.28 is an official release for TOTALPLAY, which is customized product.
The default setting difference was requested from TOTALPLAY, so TOTALPLAY should know the default password is not “password”.
Please contact Totalplay directly because of only Totalplay know the password. :smileyhappy:
Thanks for JohnRo’s help, too.
Regards,
NETGEAR Employee
Hi othni,
One thing you'll notice if the switch is back to factory is the IP address goes back to its default state. The password should as well go back to default. Is there a chance you can use another computer where you can install the utility and discover the switches.
Thanks,
The laptop discovers the switch everytime at IP address 192.168.0.239.
Isn't that the default IP address?
Hi othni,
Yes, you are correct. Unless it is getting an IP from DHCP. I'd say the switch is already back to default. Would you be able to try to discover the swicthes using another PC?
Thanks,
Hi othni,
I'd like to know if you were able to login to the switches? Did any of the suggestions work?
Thanks,
No, I have not been able to login.
There has been a couple of private messages from ElaineP but mainly to provide additional information and screenshots.
There has not been a suggestion that I already tried or that was possible to do.
My original post is where I stand with this.
I think is better I add my private reply to ElaineP here: (it include the screeshots)
Hello Elaine, thank you for your help
I am using Prosafe Plus Configuration Utility version 2.3.20. I think it is right now the latest as per the support downloads page.
First, I connect my laptop directly to the switch and disable my wireless adapter. I configure a static IP address for my laptop using 192.168.0.5 without gateway.
The utility always finds the switch without a problem, as shown in this illustration:
When I select the swith and hit Apply I get the following password login:
When I enter "password" and hit Login, I get this:
If I try with a blank password, I get an error that says "Password cannot be empty"
If I hit IP setting, I get this:
Let me know if you need more information.
Thank you again for all your help.
I also was suggested to do a downgrade of the firmware.
But for that, you need to login with the password first.
And that is the main thing I can not do.
Hi othni,
Were you able to login to these switches before? If so, was the password ever changed?
Thanks,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
