GS105e can not login or factory reset

No, I have not been able to login.

There has been a couple of private messages from ElaineP but mainly to provide additional information and screenshots.

There has not been a suggestion that I already tried or that was possible to do.

My original post is where I stand with this.

I think is better I add my private reply to ElaineP here: (it include the screeshots)

Hello Elaine, thank you for your help

I am using Prosafe Plus Configuration Utility version 2.3.20. I think it is right now the latest as per the support downloads page.

First, I connect my laptop directly to the switch and disable my wireless adapter. I configure a static IP address for my laptop using 192.168.0.5 without gateway.

The utility always finds the switch without a problem, as shown in this illustration:

When I select the swith and hit Apply I get the following password login:

When I enter "password" and hit Login, I get this:

If I try with a blank password, I get an error that says "Password cannot be empty"

If I hit IP setting, I get this:

Let me know if you need more information.

Thank you again for all your help.

I also was suggested to do a downgrade of the firmware.

But for that, you need to login with the password first.

And that is the main thing I can not do.

Hi othni, 

Were you able to login to these switches before? If so, was the password ever changed? 

Thanks,

These switches have only been accesible to me for less than two weeks. I asked around but nobody can tell me if the password was changed. I only got the response to use the default password. So I don't think these switches were modified. Anyway, after the 99 times I have pressed the reset button, it should not matter anyway.

ElaineP is trying to help me. She sent me some private messages.

Hi othni, 

Okay, got it. I was just making sure that you were able to access them before using "password" as the password. Kindly update the thread just in case. 

Thanks,

This makes sense now!

I am not familiar with TotalPlay...do you have a website or information about them?

Thank you!

Hi othni, 

Please contact the company directly or call their support to solve it, from where you purchased the switch.

We don’t have more information about TotalPlay.  

Regards,

NETGEAR Employee

Thank you for all your help!