GS116v2 - No switch exists in the local area network - Prosafe Plus Configuration Utility - W7 & W10

Hi,

I have a GS116v2 which cannot be detected by the Prosafe Plus Configuration Utility.

Everytime I try to find the switch I get the same error: "No switch exists in the local area network"

My router is patched into port 1 of the GS116v2 and I have connected a client laptop to port 8. It seems to be connected OK, I have an IP address from the router and connectivity to the internet.

The switch simply cannot be detected by the software.

This is a device that a customer bought so that he could extend the number of devices on his small LAN in his office. The idea was to connect the switch to his existing ADSL router/modem and then he would have 14 extra ports.

However, in the office the clients will not connect to the internet. They are not receiving IPs from DHCP, only APIPAs.

I've brought this home to test on my home network to see if it works any better here and, of course, it works fine. 2 PCs and a PS3 all connected to the net with no problems.

The software has been installed on both Windows 7 and Windows 10 yet both do not find the switch.

Am I right in thinking that this switch doesn't need any config? It's just a case of plugging it in and letting it extend the number of clients on the LAN?

Should this software work?

Thanks for any help you can give.