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GS308P poe port 4 not working
Hi,
I bought this unit brand new in Feb. It's been running two cameras fine for the last month, last weekend I added another 2. 1 of the new cameras works fine but the other doesn't. I've checked all the wiring and even tried repositioning the 3 working cameras in to port 4 on the switch, none of which seem to work. Have I got a faulty switch?
Thanks in advance
Based from your response, it seems to be a hardware fault on the GS308P switch. With regard to this, I advise you to open a chat / online case with NETGEAR Support and let them know the status of your GS308P switch. Kindly attach a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of your GS308P switch for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
7 Replies
Hi steetiehj,
Welcome to the community! :)
Kindly answer the questions below:
1. Kindly unplug all cameras from the GS308P switch then connect one camera to port 4 of the GS308P switch. Did the camera turn on while connected to port 4? You may want to try to connect other cameras one-at-a-time to port 4 and observe.
2. From question #1, what is the behavior of the PoE LED on port 4 while a camera is directly connected to it? The PoE LED is the right LED at the top of port 4. Read the GS308P Installation Guide here as reference.
3. If all 4 cameras are connected to ports 1-4 of the GS308P switch, what is the behavior of the PoE Max LED? The PoE Max LED is the LED light below the Power LED?
Regards,
DaneA
NETGEAR Community Team
Thanks, DaneA
1. Tried all 4 cameras in PoE 4 and no lights at all. Nothing connected in PoE ports 1, 2 or 3
2. PoE 1, 2 & 3 have Orange and Green lights, PoE 4 has nothing
3. Power light is on but PoE Max isn't (and isn't for any of the above
Based from your response, it seems to be a hardware fault on the GS308P switch. With regard to this, I advise you to open a chat / online case with NETGEAR Support and let them know the status of your GS308P switch. Kindly attach a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of your GS308P switch for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
- Thanks for your assistance. I'll raise a support ticket
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