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GS324 Lights On but nothing works
Hi, I have purchased this switch and everything was working fine however now nothing works. The lights are on but okay doesn't switch any traffic. It's still within hardware warranty, I was on the ...
Not very difficult.
Can't believe they continue providing incorrect information to the customers.
With every update of a support case, you receive an E-Mail including a link where you can reply. Was u der the impression there is a button under the open case, too.
benzconsultant wrote:It's still within hardware warranty, I was on the phone with Netgear support but they're telling me they won't send me a replacement because it's been longer than 90 days since I bought it (it's been since March so 180'ish days). They want me to spend $50 on extended phone support for a $80 switch.
Completely wrong handling by the support person. In Europe for example there is a three year hardware warranty on these switches (for the first buyer, product registration mandatory, upload of original invoice can be required).
benzconsultant wrote:He's telling me a phone technician will troubleshoot the software and the possibly determine it's a hardware failure and get me a replacement.
On RMA requests, Netgear does indeed a troubleshoot session. On this switch class, this will be a short thing as you correctly assume.
Christian_R please.
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