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GS324 Lights On but nothing works
Hi, I have purchased this switch and everything was working fine however now nothing works. The lights are on but okay doesn't switch any traffic. It's still within hardware warranty, I was on the ...
Not very difficult.
Can't believe they continue providing incorrect information to the customers.
With every update of a support case, you receive an E-Mail including a link where you can reply. Was u der the impression there is a button under the open case, too.
Yeah it has a 3 year warranty on it. I just find it so ridiculous that he was telling me I needed to spend the $50 for "90 days extended phone support" just for me to get passed on to a "software technician" who will go through troubleshooting steps with me, and then most likely determine it's a hardware failure. If this were a managed switch I would probably accept that but as I said before it is UNMANAGED. It's a dumb switch. Let me ship it back to you, you look at it, and if I'm telling the truth send me a new one.
This was the link he emailed me with "troubleshooting steps". This consists of: 1- power cycling the device (did multiple times) 2- checking that the cables are properly connected (did that) and 3- update to latest firmware (again, it's an unmanaged switch so that's not happening)
https://kb.netgear.com/24309/I-recently-lost-my-internet-connection-how-do-I-get-my-connection-back
Is there really nothing I can do here?
The support person must have mistaken your switch issue with a router issue - the KB entry does apply to Netgear consumer routers and the like only.
benzconsultant wrote:Is there really nothing I can do here?
Is your ticket associated to your Netgear account? Check https://my.netgear.com/ -> My Support
If the ticket is not visible there, I would not hesitate to open a new ticket via https://my.netgear.com/ -> My Support -> Contact Support -> Replace my defective product and add a note that you had not been helped well on the other case (w. ticket number).
Subsequent, you will receive a phone number to call, where a short Q&A will be done with a check before the RMA is issued will be about that style, maximum three questions - as there is really not much to check on your switch model.
Appreciate your reply. I told the support person multiple times this was an unmanaged switch but perhaps he didn't know what that meant. My ticket is associated with my netgear account. I did receive an email with a phone number but now that I'm thinking about it I called a support number from the website here. The phone number in the email is different so let me call that. I'll keep you updated.
You should be able reply in the online system, too. Much easier than wasting time in the phone waiting line.
So unfortunately even though the number on the email was different it dialed to the same line. I talked to another technician and basically got the same answer. I wasn't seeing where you said I could respond online? Why is this so difficult.
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