NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ProsSafe JGS524PE POE Not Working
I bought a ProsSafe JGS524PE ethernet switch just over 1 year ago to help support some POE cameras. THe other day I got online to check my cameras and noticed that all of my POE cameras were offline....
Since you have already reset the JGS524PE back to factory default settings, PoE should be enabled by default. With regard to this, I suggest you to open an online case with NETGEAR Support at anytime. Kindly state what happen to your JGS524PE switch and the troubleshooting steps done to isolate the problem. Attach a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of the JGS524PE switch to the online case for warranty verification. If ever the hardware warranty is still valid, an online replacement will be processed.
Regards,
DaneA
NETGEAR Community Team
I started with a restore to defaults from the Prosafe Plus Configuration Utility but that did not work. I then reset the switch to factory defaults using the factory reset button on the front of the switch but that still resulted in no luck.
Thanks,
eecycler
Since you have already reset the JGS524PE back to factory default settings, PoE should be enabled by default. With regard to this, I suggest you to open an online case with NETGEAR Support at anytime. Kindly state what happen to your JGS524PE switch and the troubleshooting steps done to isolate the problem. Attach a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of the JGS524PE switch to the online case for warranty verification. If ever the hardware warranty is still valid, an online replacement will be processed.
Regards,
DaneA
NETGEAR Community Team
Thank you. According to the support page, it says I only get complimentary support for 90 days. I also purchased the hardware about 13 months ago. With that being said, am I going to get charged for support that will result in this same conclusion and since I purchased this over 12 months ago, no replacement will be awarded? I am just asking because I don't know what pay for support unless it is going to be beneficial. Netgear is one of the only companies that I have seen where they only provide 90 days of free support.
Thank you,
eecycler
If you have purchased the JGS524PE about 13 months ago, I believed you are entitled with Lifetime Chat Support. Kindly open a chat case with NETGEAR Support and let them know about your concern. A hardware check to your switch will be conducted by the NETGEAR Chat Support Expert and no payment is required. Be ready with your .doc or .pdf copy of the Proof of Purchase or Sales Invoice of the JGS524PE switch for warranty verification. An online replacement will be processed as long as the hardware warranty is still valid on your switch.
Regards,
DaneA
NETGEAR Community Team
I just want to follow-up on this. I believe NETGEAR Support has already processed an online replacement for the faulty JGS524PE you have. :)
I believe that everything is now working fine with the replacement switch you have received and with regard to this, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
I believe NETGEAR Support has already processed an online replacement for the faulty JGS524PE you have. :)
If ever that everything is now working fine with the replacement switch you have received from NETGEAR, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
