Forum Discussion

Aspirant

Dec 24, 2016

Solved

2x gs116 wont link

I have 2x GS116 switches. The first is my primary switch, out of the router. The second is in my server room, and port 1 is connected with a straight-through cable to the second. It will not link ...

Troubleshooting

DaneA
Jan 01, 2017
@usao,

It seems that the new GS116 is faulty. I suggest that you return it from the store where you bought it and asked for a replacement.

Regards,

DaneA

NETGEAR Community Team

DaneA

NETGEAR Employee Retired

Dec 29, 2016

@usao,

I apologize for this. I did not mean that you will have to buy a crossover cable. Smiley Sad I assumed that you already have a crossover cable or will make a crossover cable out of the typical ethernet cable.

You are right that the GS116 switch supports Auto Uplink. However, by the time I have read your reply, I have thought to isolate the problem by using a crossover cable. That is why I suggested it in order to isolate the problem since swapping the 2 GS116 switches (as I have also suggested) would involve an outage as you have mentioned from your previous reply.

Regards,

DaneA

NETGEAR Community Team

usao

Aspirant

Dec 29, 2016

Its no problem, having a crossover adapter is a good idea and something I should have in my tool kit anyhow.

I will try swapping the routers this weekend. I have about 10 machines with either smb/nfs or iscsi. Just need to do it cleanly so as to not cause any host issues.

usao
Aspirant
Dec 31, 2016
After connecting the 2x GS116 together with a crossover adapter, it still will not link-light nor send any data to/from the internet.
DaneA
NETGEAR Employee Retired
Jan 01, 2017
@usao,

It seems that the new GS116 is faulty. I suggest that you return it from the store where you bought it and asked for a replacement.

Regards,

DaneA

NETGEAR Community Team
DaneA
NETGEAR Employee Retired
Jan 04, 2017
@usao,

I just want to follow-up on this. Any updates?

Regards,

DaneA

NETGEAR Community Team
usao
Aspirant
Jan 04, 2017
Well, further testing showed that the problem is with the ports on the left side of the switch.
I was not able to get any lights from hosts or the uplink on the left side, but the ports on the right side did work.
I contacted the seller on ebay and he agreed to a return.
So, I believe the switch is defective.
DaneA
NETGEAR Employee Retired
Jan 05, 2017
@usao,

I'm glad that the seller on eBay agreed to a return. Hope that the replacement switch you will receive will be working fine. :)

Regards,

DaneA

NETGEAR Community Team
DaneA
NETGEAR Employee Retired
Jan 08, 2017
@usao,

I just want to follow-up on this. Were you able to return the faulty GS116 and get a replacement?

Regards,

DaneA

NETGEAR Community Team
usao
Aspirant
Jan 08, 2017
Yes, I was able to return the switch.
However, I located a switch from another vendor.
DaneA
NETGEAR Employee Retired
Jan 09, 2017
@usao,

That's alright. Thanks for the update. :)

Since we have isolated the problem, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team