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RMA email never arrived
Got an RMA today for a failed GS105 that is two years old. Please post or e-mail me the return address and instructions. I also need to know if the power supply goes back with it or I keep that? ...
sgkent1 wrote:
A power supply is not an accessory. If you can't understand such a simple concept I have no other way of stating it.
Not sure who insists on not understanding here. It's not my concept, so please blame the sun eruption....
Happy to pick up your car engine example. If you buy a replacement engine (not from the salvage yard) for your car, you get a replacement engine without any accessory - no alternator/generator, no A/C compressor, no ignition magnets (yeah I'm old enough, still standard on aircraft engines), no exhaust gas collector, no airbox, no ignition cables, no fuel pump, no hydraulic pump, .... (unless negotiated otherwise) - lots of items required to operate the engine.
You send just the switch back. If you want to insist stating it's just the power supply which is broken (lucky yours it isn't) and you just need the power supply, or the situation is difficult (unclear if switch or power supply) it has to be explained and discussed with Netgear's support. .
This is the public support forum where members of the public help out.
You'd want to contact official support for that info.
Accessories like power supplies, cables, rack mounts, are not to be returned. Unless I'm wrong, external power supplies aren't covered by the lifetime warranty anyway.
Negear mods can often help resolving possible broken email loops, but it will take time.
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