NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RMA email never arrived
Got an RMA today for a failed GS105 that is two years old. Please post or e-mail me the return address and instructions. I also need to know if the power supply goes back with it or I keep that? ...
sgkent1 wrote:
A power supply is not an accessory. If you can't understand such a simple concept I have no other way of stating it.
Not sure who insists on not understanding here. It's not my concept, so please blame the sun eruption....
Happy to pick up your car engine example. If you buy a replacement engine (not from the salvage yard) for your car, you get a replacement engine without any accessory - no alternator/generator, no A/C compressor, no ignition magnets (yeah I'm old enough, still standard on aircraft engines), no exhaust gas collector, no airbox, no ignition cables, no fuel pump, no hydraulic pump, .... (unless negotiated otherwise) - lots of items required to operate the engine.
You send just the switch back. If you want to insist stating it's just the power supply which is broken (lucky yours it isn't) and you just need the power supply, or the situation is difficult (unclear if switch or power supply) it has to be explained and discussed with Netgear's support. .
For the last time. If Netgear is sending just the GS105 then I shall return just the GS105. However if they are sending a new GS105 in a retail box then it will normally have the power supply in the box too so I will also return the power supply. Their link says to keep accessories. A power supply is not an accessory. If you can't understand such a simple concept I have no other way of stating it. If I get the replacement first then I will know what they sent/are sending. But if they are waiting on me to send mine back first then I stiil need to know what will be in the package they will be sending to know what to send back. I am hoping they are sending the replacement first which will make it easy to know what to send back. There is nothing wrong with this power supply.
sgkent1 wrote:
A power supply is not an accessory. If you can't understand such a simple concept I have no other way of stating it.
Not sure who insists on not understanding here. It's not my concept, so please blame the sun eruption....
Happy to pick up your car engine example. If you buy a replacement engine (not from the salvage yard) for your car, you get a replacement engine without any accessory - no alternator/generator, no A/C compressor, no ignition magnets (yeah I'm old enough, still standard on aircraft engines), no exhaust gas collector, no airbox, no ignition cables, no fuel pump, no hydraulic pump, .... (unless negotiated otherwise) - lots of items required to operate the engine.
You send just the switch back. If you want to insist stating it's just the power supply which is broken (lucky yours it isn't) and you just need the power supply, or the situation is difficult (unclear if switch or power supply) it has to be explained and discussed with Netgear's support. .
So let me share an update for those of you who have the same question as I did.
Netgear sent:
A new sealed retail box GS105V. In the box are instructions and a new power supply. Also included was a return label to NetGear although FedEx trashed the envelope badly, and partially destroyed the label so I don't know whether it will work or not.
Thank you to all
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
