NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JOKER2U's avatar
JOKER2U
Follower
Aug 15, 2019
Solved

RMA Process

I am new to the RMA process. I have a Rma # and checked status and is says: Staus : exported Shipped: False what does that mean?  
  • JohnC_V's avatar
    JohnC_V
    Aug 15, 2019

    JOKER2U,

     

    As per checking, You chose Standard Swap Exchange as your shipping option on which you do need to send the faulty unit first before we can ship the replacement unit.

     

     

    Please check our warranty policy here.

     

    Regards,

     

    JohnCarloV

    NETGEAR Community Team

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 15, 2019

Please post about this in the Switch forum. 

 

Thank you. 

JOKER2U wrote:

I am new to the RMA process. I have a Rma # and checked status and is says:

Staus : exported

Shipped: False

what does that mean?

 

 

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More