RMA Process Issue

Good Morning Netgear Community,

I'm in Melbourne, Australia.

I purchased an RBK860 system from Netgear Australia (a 2 pack black RBR & RBS 860 and 2 standalone white RBS 860 satellites).

A couple of days after it arrived, I decided to upgrade and purchase the RBKE 960 system instead and to return the 860 system. 

Netgear Australia have a 30 day return policy (for any reason) and the return requests/RMA have been approved by Netgear Australia. 

The approved RMA numbers are: xxxxxx

The return email says that I should be receiving a prepaid return label and satchel from Star Track for this address:

NETGEAR Returns
LIKEWIZE AUSTRALIA PTY LTD
Door 7, 11-13 ASH ROAD
PRESTONS NSW 2170
AUSTRALIA

However, I have not received these and I have not had any indication that the prepaid satchel has been delivered.

I have called the Netgear customer care team on 1300 361 254 and they have created a case (xxxxxxxx) for me to request that this be expedited and I have asked for a tracking number for the return satchel, but there are still no updates from the warehouse. 

Can someone please help me out?

Thank you

You'll need to make chat or phone contact with NG support regarding this. All this is beyond forum help.

https://my.netgear.com/support/contact.aspx

https://www.netgear.com/support/contact.aspx

Good Luck.

Hello RH92​,

Welcome to the NETGEAR Community!

I am sorry that you are experiencing this issue with your RMA process. I will reach out about the proceedings of this case on your behalf. In the future, be sure to refrain from posting case numbers directly in your post. The case numbers and RMA numbers have been noted, and redated from your post for security purposes. 

Best,

Kevin

NETGEAR Team