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JOKER2U's avatar
JOKER2U
Follower
Aug 15, 2019
Solved

RMA Process

I am new to the RMA process. I have a Rma # and checked status and is says: Staus : exported Shipped: False what does that mean?  
  • JohnC_V's avatar
    JohnC_V
    Aug 15, 2019

    JOKER2U,

     

    As per checking, You chose Standard Swap Exchange as your shipping option on which you do need to send the faulty unit first before we can ship the replacement unit.

     

     

    Please check our warranty policy here.

     

    Regards,

     

    JohnCarloV

    NETGEAR Community Team

JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
Aug 15, 2019

Hi JOKER2U,

 

Welcome to our community! :)

 

May you be able to send me the RMA number via PM so that we can check the status?

 

Regards,

 

JohnCarloV

NETGEAR Community Team

JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
Aug 15, 2019

JOKER2U,

 

As per checking, You chose Standard Swap Exchange as your shipping option on which you do need to send the faulty unit first before we can ship the replacement unit.

 

 

Please check our warranty policy here.

 

Regards,

 

JohnCarloV

NETGEAR Community Team

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