Forum Discussion

NETGEAR Expert

Sep 26, 2024

BR200 & BR500 Insight connectivity issue

There is currently a problem which is causing BR200 and BR500 devices to disconnect from Insight. NETGEAR are urgently working on a firmware fix to address this problem. When the fix is available, du...

BrendanM

NETGEAR Expert

Sep 27, 2024

The firmware to address the problem is available at the links below.

For BR500:

https://kb.netgear.com/000066359/BR500-Firmware-Version-5-10-0-6

For BR200:

https://kb.netgear.com/000066360/BR200-Firmware-Version-5-10-0-6

bhinkston
Tutor
Sep 27, 2024
Uploaded/Updated and works great.

Thanks Brendan (and Netgear team!)

-Brent
JEDIV
Apprentice
Sep 27, 2024
When I just tried to upload the new image, I got the message "400 Bad Request - This server does not support the operation requested by your client"

I tried two different browsers to login to the local UI browser page for the BR500.

Any thoughts?

I was hoping that this update would solve the cloud connectivity problem, but I can't seem to get the update loaded.
- c3po2
  Apprentice
  Sep 27, 2024
  Which browser were you using? Could you please try different browser or incognito mode to see if problem persists?
  - bhinkston
    Tutor
    Sep 27, 2024
    I used Firefox if that's helpful at all for this thread. Worked just fine.
    
    -Brent