NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BretD
Oct 30, 2019Administrator
BR500 Connectivity Issue - Subscribe Here for Updates
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of customer base combined with our desi...
BretD
Jan 06, 2020Administrator
11AM, Monday, 1/6/2020 PST.
External notes:
- VPN service is normal
- For users still facing site to site connection issues, we are planning to unblock all affected VPN groups today.
- BretDJan 07, 2020Administrator
Current Status:
10AM, Tuesday, 1/7/2020 PST.
External notes:
- VPN service is normal
- For users had issues with client to site and/or site to site VPN connections, the connections should been have restored by 3AM, 1/7/2020,PST. If problem persists, please try below:
- Client to site: Logout and re-login client
- Site to site: Switch VPN server at: https://ip_of_BR500/support.html, only need to do this from any one of BR500 in the VPN group, entire VPN group should migrate to designated server
- Restart BR500 if above two steps could not resolve the connections.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!