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Forum Discussion
BR500 Connectivity Issue - Subscribe Here for Updates
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of customer base combined with our desi...
11AM, Monday, 1/6/2020 PST.
External notes:
- VPN service is normal
- For users still facing site to site connection issues, we are planning to unblock all affected VPN groups today.
Current Status:
10AM, Tuesday, 1/7/2020 PST.
External notes:
- VPN service is normal
- For users had issues with client to site and/or site to site VPN connections, the connections should been have restored by 3AM, 1/7/2020,PST. If problem persists, please try below:
- Client to site: Logout and re-login client
- Site to site: Switch VPN server at: https://ip_of_BR500/support.html, only need to do this from any one of BR500 in the VPN group, entire VPN group should migrate to designated server
- Restart BR500 if above two steps could not resolve the connections.
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